Customer Support MELTDOWN - T-Mobile Prank Call

Best quotes: 

• “I DIDN’T KNOW T-MOBILE WAS IN THE BUSINESS OF PARENTING CLASSES”
• “You know we actually already did the MD5 routing of the optical line and now you’re talking to me, I am the supervising supervisor right now”
• “Probably because they’re too busy using so much DATA ma’am”

Body of content:

This prank was requested by a girl who wanted to prank her mom about having data overage charges on her T-Mobile account. I called the mom up as Russell and Rakesh from customer support to let her know her daughter had caused about $330 in data overage charges that month! 

Pulling off a T-Mobile prank is trickier when you don’t have the customer account information, but I managed to avoid her questioning and she still bought it! This mom did NOT appreciate my suggestions for how to better educate her child on proper data usage. She completely FLIPPED OUT and seemed ready to try to get as much compensation as she could for Rakesh and Russell’s ridiculous comments!! 

This lady fell right into my trap and it turned out hilarious. What other phone service prank scenarios should I try out? Do you know anyone who would be perfect for a prank like this? Tell me in the comments below! 

 

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Transcript

[phone ringing] 

Lady: Hello?

Pranker [speaking as Russell]: Uh, hello, may I speak with Kristen please?

Lady: Um, who is this speaking?

Pranker:  Uh this is Russell Johnson, I'm calling with

Pranker: T-Mobile customer care and support.

Lady: This is Kristen.

Pranker: Hey Kristen! How you doing?

Lady: Good, how are you?

Pranker: I'm excellent, thanks! I'm calling in regards to

Pranker: your iPhone 5s Line, um...

Pranker: There seems to be some erroneous additional

Baby: YEAH 

Pranker: Data charges here on the account in the past 3 days.

Pranker: It looks like there's been 16GB of additional

Pranker: data usage on your account. 

Pranker: We wanted to go ahead and give you a courtesy call 

Pranker: to make you aware of this. And as of right now,

Pranker: it looks like you have about 330$ in data overages.

Lady: WHAT? 

Pranker: Uh- there- uh- currently on your-

Lady: Are you serious?

Pranker: Yes ma'am.

Baby [in the background]: Are you serious?

Lady: How does something like that happen?

[baby mumbling in the background]

Pranker: Well, it-it's-

Pranker: You have an uncapped data connection.

Pranker: You have two gigabytes alloted to that line.

Pranker: But unfortunately there seems to be a 16GB

Pranker: overage on that specific iPhone 5s line

Pranker: you know, leading to the 330$ in overage charges.

Lady: What and-and [exhales]

Lady: So you wait till it's 330$ like,

Lady: almost twice what my normal monthly  bill is to call me?

Pranker: Yeah, so uh- total eh-  in-in addition 

Pranker: to the regular service charges next month

Pranker:  you're looking at 452$ and 97 cents.

Lady: [exhales]

Lady: Well, I guess I'll be disconnecting my service then

Lady: because this is ridiculous. What's the phone 

Lady: number for that line? 

Pranker: W-well ma'am I mean I-I don't-

Pranker: Is there anything we can do to... W-we definitely  

Pranker: don't wanna lose you-

Lady: IT'S MY CHILDS PHONE, YEAH! 

Lady: It's my childs phone and no one ever told me

Lady: that there was a uh- NO CAP

Lady: on it, like I don't get warnings or

Lady: anything from anything. You're calling me now

Lady: when the bill, when th-three hundred and 

Lady: thirty dollars? That's almost DOUBLE 

Lady: what my normal monthly bill is. 

Lady: and somebody's just now calling?

Lady: The're just now noticing or notifying me of anything?

Pranker: Well-

Pranker: Well-well ma'am I mean, perhaps 

Pranker: You should've you know, taught her better 

Pranker: data use practises so that she wouldn't have 

Pranker: gone over an-and used so much data.

Lady: ARE YOU TELLING ME HOW TO PARENT MY CHILD NOW?!

Pranker: Well I-

Lady: I wanna speak to your supervisor.

Pranker: Ma'am-

Lady: I WANT TO SPEAK TO YOUR SUPERVISOR. THAT WAS

Lady: NO YOU DON'T SPEAK TO A CUSTOMER LIKE THAT

Lady: OR TELL ANYBODY HOW TO PARENT.

Pranker: Yeah-

Lady: I would like to speak to a supervisor right now.

Pranker: M-Ma'am I-I was just giving you-

Lady: I WOULD LIKE TO SPEAK TO A SUPERVISOR RIGHT NOW.

Pranker: Uh... m-ma'am I-I was just giving you-

Lady: I don't think you should say anything else to me.

Pranker: My-my personal- 

Lady: I would like to speak to your supervisor right now.

Pranker: Okay. Alright, uh- Th-

Pranker: If you give me o-one second I can go ahead 

Pranker: and-and transfer you to-to my supervisor.

Pranker: Once again, I was just trying to give you my 

Pranker: you know, my personal insight-

Lady: I don't want your personal opinion about how to

Lady: parent my child. I DIDN'T ASK YOU FOR IT

Lady: NOR SHOULD YOU BE GIVING ANY INFORMATION 

Lady: OR ANYTHING LIKE THAT TO SOMEBODY.

[baby screaming in the background]

Pranker: Okay.

Lady: THAT IS NOT PART OF YOUR JOB HOW TO TELL

Lady: SOMEBODY WHAT THEY SHOULD DO OR HOW TO PARENT 

Lady: THEIR CHILD. I would like to speak to your supervisor

Lady: and I would not like to ask you again.

Pranker: Okay. Pl-please hold.

Lady: Mhm.

[background music playing]

Operator: All of our representatives are currently busy.

Pranker [speaking as Rakesh]: Uh hello?

Lady: Yes?

Pranker: Thank you for calling T-Mobile. My name is Rakesh

Pranker: how may I help you?

[baby crying]

Lady: What department are you in?

Pranker: Uh- I am- we are in a supervising department right now.

Lady: Um, I- SINCE WHEN IS IT A PRACTICE OF

Lady: T-MOBILE TO TELL SOMEBODY HOW TO PARENT THEIR CHILD?

Pranker: Eh- I'm sorry, can you- do you mind giving me

Pranker: recaps of hat happen exactly?

Lady: He called me to tell me that I guess

Lady: there's been some kind of data issue 

Lady: on one of my kid's phones?

Lady: And that it's 330$ EXTRA 

Lady: this month. 

Pranker: Uh, it's actually th-

Lady: And I said-

Pranker: 323$ but go ahead. Yeah?

Lady: Okay, uh- that [exhale] you get my point.

Lady: So I asked him like, WHY would you wait

Lady: if you've noticed this activity's been going on

Lady: for three days. Why would someone wait 

Lady: do long to tell me? I said I'm gonna disconnect

Lady: my service, HE IS GONNA TELL ME THAT I SHOULD'VE

Lady: TAUGHT MY DAUGHTER HOW TO 

Lady: BETTER USE PHONE. 

Pranker: Oh, so-

Lady: I didn't know T-MOBILE WAS IN THE BUSINESS

Lady: OF PARENTING CLASSES. I AM LIVID

Lady: RIGHT NOW FOR SOMEBODY TELLING ME 

Lady: HOW I SHOULD PARENT MY CHILD.

Pranker: N-No but, you know I am sorry for 

Pranker: inconvenience right? But it is actually

Pranker: one, you know, additional practice 

Pranker: we trying to do for customer training

Pranker: and support, is you know, when we are-

Lady: BUT YOU TELL SOMEBODY HOW TO PARENT 

Lady: PARENT THEIR CHILD.

Pranker: O-okay but-

Lady: I had to ask to speak to a supervisor

Lady: 4 TIMES before he would transfer me over.

Lady: AND IF YOU'RE NOT GONNA DO SOMETHING ABOUT-

Lady: I DON'T SEE ANYWHERE IN T-MOBILE'S 

Lady: PRACTICE THAT YOU SHOULD TELL SOMEBODY

Lady: HOW TO PARENT THEIR CHILD.

Pranker: But-

Lady: IF YOU'RE NOT GONNA DO SOMETHING ABOUT IT 

Lady: OR TAKE CARE OF IT THEN I WILL TAKE IT TO THE 

Lady: NEXT STEP TO MAKE SURE THAT SOMETHING HAPPENS.

Pranker: Okay, but, can you-

Lady: THAT IS NONE OF HIS BUSINESS HOW I TAKE CARE 

Lady: OF MY KIDS OR WHAT I SAY TO MY KIDS. 

Pranker: Okay, but you know we actually already did the

Pranker: MD 5 routing of the optical line and now

Pranker: you're talking to me. I am the supervising

Pranker: supervisor right now. So I wanting 

Pranker: to help you and I want to-to make you satisfied 

Pranker: customer so don't worry, we will-we will 

Pranker: fix it. But, see this is one courtesy 

Pranker: but a lot of companies don't even send

Pranker: any type of message until the 

Pranker: next billing cycle. You know?

Lady: Um, I SWITCHED OVER FROM AT&T

Lady: TO YOU GUYS AND AT&T DID 

Lady: EVERY ALERT THAT HAD ANYTHING TO DO WITH ANY OF MY 

Lady: PHONES BECAUSE THE KIDS WERE UNDER 18 USING THOSE

Lady: PHONES I GOT THE ALERTS TO THE PRIMARY ACCOUNT NUMBER

Pranker: But- AT&T ma'am with all- with- 

Pranker: to be honest they are crooks.

Pranker: they take your money they don't having good

Pranker: customer training-

Lady: THEY'RE CROOKS?! YOU GUYS WAIT TO TELL ME UNTIL IT'S

Lady: THREE HUNDRED AND THIRTY DOLLARS OF OVERAGE CHARGES 

Lady: TO CALL ME AND GIVE ME A COURTESY?! 

Lady: THAT'S THE CROOK TO ME! 

Pranker: No but, it-it was only- it was 3 days, you know?

Pranker: Eh, 3 days is very reasonable-

Lady: THREE DAYS!!! THREE DAYS THAT TOOK ME UP 330$

Lady: A EXTRA 330$ ON MY PHONE BILL.

Pranker: O-

Lady: THAT'S A CROOK!

Pranker: No, but you know you-you-you-you

Pranker: are responsible for your usage right ma'am, you know?

Pranker: But- you know sometimes I understand

Pranker: mistakes happen but you know after you 

Pranker: pay this one you can start fresh.

Lady: Uh, no, after I pay this month  

Lady: NOTHING, BECAUSE I'M NOT GOING TO PAY, I'm calling back,

Lady: I'm gonna speak to corporate and I'm also 

Lady: CANCELLING MY ACCOUNT BECAUSE FOR ONE

Lady: YOU GAVE ME NO COURTESY YOU WAITED 3 DAYS 

Lady: UNTIL IT WAS AN ADDITIONAL 330$ THAT'S BULLCRAP!

Pranker: But- ma- with-with all due respec-

Lady: BUT NOTHING! THAT IS BULLCRAP!

Lady: AND YOU KNOW IT. YOU WAIT 330$??

Pranker: U- ma'am, please I have to ask you to please watch

Pranker: the language. You have to calm down okay? Please.

Pranker: But, look... I-I-I 

Pranker: I understand uh, that-that happen, but 

Pranker: with all due respect you just need to sit down

Pranker: with you kid-

Lady: ALL DUE RESPECT ALL DUE RESPECT WHAT?!

Lady: WHAT'S GONNA HAPPEN TO THE GUY WHO'S TRYING TO TELL ME

Lady: THAT- HOW I SHOULD TEACH OR PARENT MY KIDS?!

Lady: WHAT'S GONNA HAPPEN TO HIM? NOT A DAMN THING RIGHT?

Pranker: But you know he had good intentions right?

Pranker: He-he-he had-

Lady: I DON'T CARE WHAT HIS INTENTIONS ARE, IT'S NON 

Lady: OF HIS BUSINESS HOW OR WHAT GOES ON IN MY HOUSEHOLD

Lady: BETWEEN MYSELF AND MY CHILDREN. HE HAS 

Lady: NO AUTHORITY NO RIGHT AS A CUSTOMER SERVICE REP

Lady: TO SAY ANYTHING ABOUT ANYBODY'S PARENTING SKILLS.

Pranker: But-

Lady: NOTHING. 

Pranker: But I don't think you know he did not say

Pranker: anything too bad, right? Did he- did he insulting you

Pranker: or something?

Lady: You think-

Lady: YES HE DID! HE TOLD ME I SHOULD'VE 

Lady: TAUGHT MY CHILD BETTER HOW TO USE

Lady: THEIR DATA PLAN! THAT'S WHAT HE TOLD ME

Lady: SO FOR ME YES THAT IS INSULTING, FOR ME

Lady: YES THAT IS CROSSING THE LINE AND BEING RIDICULOUS.

Lady: YOU DON'T EVER COMMENT ON SOMEBODY'S PARENTING SKILLS.

Lady: USING A DATA PLAN IS NOT OUT THERE KILLING 

Lady: SOMEBODY OR ANYTHING ELSE!

Pranker: Okay, you kn-

Lady: MY CHILD IS NOT HARMING NOBODY! SO FOR HIM 

Lady: TO MAKE A COMMENT LIKE THAT IS ABSOLUTELY ABSURD!

Pranker: But it seems like there is a- okay, okay!

Pranker: I see your-your-

Lady: THAT IS WHAT HAS ME LIVID. I AM ABSURD

Lady: THAT SOMEBODY SAID THAT AND YOU'RE TAKING IT SO LIGHTLY.

Lady: I DON'T CARE WHAT HIS INTENTIONS, YOU DON'T CROSS

Lady: THAT LINE WITH ANYBODY! 

Pranker: No, no it-

Lady: YOU HAVE KIDS? HOW WOULD YOU LIKE IT IF I TOLD YOU

Lady: HOW YOU SHOULD BE RAISING YOUR KIDS?

Pranker: Honestly I would say "Oh, thank you for the 

Pranker: recommendation I appreciating"

Lady: NO YOU WOULDN'T SAY THANK YOU. I HAVE

Lady: KIDS WHO GET GOOD GRADES IN SCHOOL, WHO ARE

Lady: RESPECTABLE, WHO DON'T GET INTO TROUBLE, AND 

Lady: HE'S GONNA TELL ME SOMETHING LIKE THAT?

Lady: THAT IS NONE OF HIS BUSINESS.

Pranker: But-

Lady: NOR SHOULD HE BE MAKING A COMMENT LIKE THAT.

Pranker: Probably because they're too busy using so much

Pranker: DATA, ma'am... You know what- hello?

Pranker [to audience]: [laughing] She hung up, what happened?

Pranker: [laughing] She's raged

Pranker: [laughing] Oh my god dude

Pranker: I was just feeding the farking anger 

Pranker: with every response to this wild...